Troubleshooting

If something isn't working right, find the closest match below. If none of these fix it, the last section explains how to reach us directly, which is the fastest way to get help.

Common problems

Reporting a problem or sending feedback

Email support@tiune.app with a short description of what happened. If you can, attach Tiune's log file too — it's the single most useful thing you can send along, and it usually tells us exactly what went wrong. It lives at:

~/Library/Logs/Tiune/tiune.log

To get there quickly: in Finder, press ⌘⇧G (Go to Folder), paste in that path, and press Return.

Starting completely fresh

If you want to reset Tiune entirely — clearing your vocabulary, captures, and settings — quit Tiune, then delete this folder:

~/Library/Application Support/com.tiune.app

The next time you open Tiune, it'll act like a brand-new install, including the guided setup from First Dictation.